Your cart is currently empty!
Overview
Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Due to health and safety regulations, perishable or consumable items, such as food, beverages, and condiments, cannot be returned once opened.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5–7 business days.
Late or Missing Refunds
If you haven’t received a refund yet, please:
- Check your bank account again.
- Contact your credit card company — it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at orders@syllasproduction.com.
Sale Items
Only regular-priced items may be refunded. Sale or promotional items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange it for the same item, send us an email at orders@syllasproduction.com and mail your item to our returns address (provided upon approval).
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed or mailed to you.
If the item wasn’t marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns
To return your product, please email orders@syllasproduction.com for return authorization and mailing instructions.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on your location, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
For questions related to refunds, returns, or exchanges, please contact us:
📧 orders@syllasproduction.com
📞 305-956-3828